Returns and Refunds Policy

We at Porttore want you to be fully satisfied with your purchase. If you’re not happy with an item, our Returns and Refunds Policy gives you the option to return the product for a full refund or exchange within 30 days of receiving your order.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the original packaging with tags attached.
• The return request must be made within 30 days of receiving your order.
• Products such as personalized items or intimate goods are not eligible for return.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Email our customer support at [email protected] with your order number and reason for return.
2. Return Authorization: We will send you a return authorization and a prepaid return label (if applicable).
3. Return Shipping: Pack the item securely in its original packaging and use the return label provided.

3. Refund Process

Once we receive your returned item and inspect its condition, we will process your refund. Refunds are credited to the original payment method. Please note:

• Refund processing typically takes 5-10 business days.
• Shipping costs are non-refundable, except in the case of damaged or defective items.

4. Exchanges

For exchanges, we recommend processing a return and placing a new order for the desired item. Availability is subject to stock.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at [email protected]. We will assist you in resolving the issue, either by offering a replacement or a full refund.

For further assistance, feel free to contact us via email.